FixYa: Crowdsourcing Customer Support
Posted on June 1, 2008Filed Under Business |
I like the idea of Crowdsourcing Support or people-powered customer service, just one place where you can ask users or experts, and receive solutions and support for any product or service.
Websites running this service made it possible for customers to reach companies they have an issue with through partnering with companies to provide an official channel for crowdsourced tech support.
At FixYa, the large community of tech support provide a quick solution for your “how to” problem, what is really amazing about them is the large knowledge base they have, FixYa stores manuals and troubleshooting guides for over half a million products.
Average users as well as Technical Experts
The tech support for consumer products at FixYa is so powerful, almost anyone is in a position to contribute solutions, especially for the simple “how to use” questions. Through an inviting and simple user interface, they encouraged the average user to participate in the answering as well.
If you need an immediate solution you can use the live chat support instead of message posting, you will find a lot of online experts who are ready to solve your problem or provide you with instructions on proper usage of products.
You will be ranked high if you are a power user
FixYa is able to identify the power users in their crowdsourcing community according to their participation in answering questions, accordingly, you will be challenged with more intensive questions and get rewarded through ranking.
Possibly, you might succeed in joining their sub community of power experts who handle the more challenging stuff.
Over 50,000 answerers!
How they keep them motivated?
FixYa increased the number of answerers to over 50K, where the majority have answered one or two questions, it’s no doubt that answerers are passionate about helping others with their problems, which is considered as the main incentive for most contributors in any crowdsourcing community.
The ranking and community hierarchy at FixYa drive experts to answer more. In their premium expert service, they also use revenue share to incent them to participate.
Regardless of monetary awards, users keep willing to contribute if they are getting enough value of a community.
Comments
Leave a Comment
If you would like to make a comment, please fill out the form below.
Popular Posts
Thanks for posting the article, was certainly a great read!
Thanks Dan for your nice comment, you are welcome!